Small nuances in language can have a big impact on the effectiveness of our planned giving marketing efforts. Here are two examples, both courtesy of Jeff Brooks, who pens the Future Fundraising Now blog:
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An online test revealed that using the word ‘my’ instead of ‘your’ in the call to action resulted in a 90% lift in sign ups. You can read the entire post here but, in brief, the test was:
Start your free trial vs. Start my free trial
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In the second post, Jeff explains that several research studies have revealed that when you remind donors that they don’t have to give, or they have choices about the amount, timing, or other factors about the gift, they are more likely to respond. He gives some suggested language:
- Please don’t feel obligated
- Whether you give is entirely your choice
- Any amount you want to give will help
- You are free to say no, I will understand
You can read the entire post here.
I’ve been advocating for the third idea for a while. The others also seem very applicable to planned giving. What do you think?
Phyllis
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